Privacy Policy

Privacy Policy
Effective Date: April 2025
Last Updated: April, 2025

Welcome to Clickora (“Clickora”, “we”, “us”, or “our”). We are committed to protecting your privacy and ensuring transparency in how we collect, use, store, and share your personal data when you use our services, including our website and social media marketing services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services.

1. Information We Collect

We may collect the following information:

Personal Information: Your name, email address, phone number, business name, billing details, and any other information you voluntarily provide.

Usage Data: Information such as your IP address, browser type, device info, pages visited, and how you interact with our website.

Social Media Data: If you use our social media marketing services, we may access limited data from your social media accounts (e.g. Facebook, Instagram) based on permissions you grant us.

Cookies: We use cookies and similar tools to improve your experience and monitor website performance. You can control this via your browser settings.

2. How We Use Your Information

We use the information we collect to:

Provide and manage our services

Communicate with you about your inquiries, projects, or bookings

Improve our services and tailor them to your needs

Comply with legal obligations

3. Legal Grounds for Processing

We only process your personal data when there is a valid legal reason, including:

Your consent

Fulfilling a contract with you

Compliance with a legal obligation

Our legitimate business interests

4. Sharing Your Information

We do not sell your information. We may share it with:

Trusted service providers who help us deliver our services (e.g., payment processors, website hosts, email platforms)

Legal authorities, if required by law

Another business, if we sell or transfer our company or assets

5. Data Security

We use reasonable security measures to protect your data. However, no online system is completely secure.

Important: By using our Services, you agree that we cannot be held responsible for cyberattacks, unauthorized access, or other issues beyond our control. You also agree to keep your login or shared account details safe and secure.

6. Limitation of Liability

As a growing business, we aim to be professional and careful. However, mistakes can happen. By using our Services, you agree that:

We are not responsible for losses caused by errors, delays, service outages, or inaccurate information provided by you or third parties

We are not liable for data loss, revenue loss, or business disruption

You accept responsibility for how you use our Services and any tools or platforms we integrate with

7. Your Responsibilities

By using our Services, you confirm that:

The information you give us is accurate and up to date

You will not misuse our website or Services

You will comply with this Privacy Policy and applicable laws

8. How Long We Keep Your Data

We keep your information only as long as necessary to deliver our services or meet legal requirements. After that, your data will be securely deleted or anonymised.

9. Your Rights Under UK GDPR

You have the right to:

Request a copy of your data

Correct inaccurate data

Ask us to delete your data (in some cases)

Object to or limit how we use your data

Withdraw consent at any time

To use any of your rights, contact us at:
Email: info@clickora.co.uk

10. International Transfers

If you’re outside the UK, please be aware your data may be transferred to and stored in the UK. We take appropriate measures to ensure your data is protected, wherever it's processed.

11. Cookies

We use cookies to improve your experience on our site. You can manage your cookie settings through your browser. Disabling cookies may impact your use of some features.

12. Updates to This Privacy Policy

We may update this policy at any time without notice. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services means you accept the updated policy.

13. Contact Us

If you have any questions or concerns about this policy, please contact:

Clickora
Email: info@clickora.co.uk
Phone: 01246 720464

14. Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the UK’s Information Commissioner’s Office (ICO):
Website: https://ico.org.uk
Phone: 0303 123 1113